The un-dms approach is simple: ask questions, listen, and build solutions based your needs. Its based on how business should be done, not how its always been done.
So far, here is what we have learned from our community:
Support, not sales.
Dealers have asked for a non-commissioned sales process. You have stated that long-term customer satisfaction should be the metric we gauge and incent our teams on.
You're in control.
Time and time again, dealers have asked us to adopt open standards, and stay away from outdated and proprietary business practices which would limit your choice of 3rd party solutions to integrate and work with.
One solution, one price.
No hidden costs. No touch costs. No complex fee structures. No upgrade fees. Monthly contracts. Simply stated: Give us everything, on a one-line invoice.
We're a community.
Dealers know their business. We learn from you. We use what works, eliminate what doesn't, and constantly improve our solutions.
